Search
-
Recent Posts
Recent Comments
Categories
Archives
- December 2016
- July 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- March 2015
- January 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- January 2014
- December 2013
- April 2012
- January 2012
- December 2011
- November 2011
Tags
Communication conflict resolution customer experience customer satisfaction customer service Delusions interpretation keynote address laugh and learn leadership legacy Listening Live and Learn or Die Stupid Mindfulness perspective relationships selling service excellence service recovery Strategies technology The Power of Understanding The Power of Understanding People travel wine educationVideos
Author Archives: Dave Mitchell
Seven Tips for Increasing Sales and Customer Satisfaction in 2014
Fundamentally exceptional consultative selling requires that the sales professional disappear within the process. When a customer is looking for a product or service, the sales professional must serve as the matchmaker between what the client needs and what is available … Continue reading
Posted in Communication, Conflict Resolution, Leadership, Selling Skills
Tagged customer satisfaction, selling
Comments Off on Seven Tips for Increasing Sales and Customer Satisfaction in 2014
Seven Strategies for Making Your 2014 Less Conflicted!
Each New Year’s Eve we make resolutions. This year, let’s resolve to end conflicts for good. Here are seven strategies for making 2014 your least conflicted year every! Few people are comfortable resolving conflicts with others and even fewer still … Continue reading
The Greatest Fear
Time and time again, research on the subject of fear indicates that, for most people, public speaking tops the list. To put that result into perspective, dying ranks anywhere between third and seventh in that same research. As Jerry Seinfeld … Continue reading
Are Leaders Born or Made?
Obviously, we are very intrigued by leadership. It has been a popular topic of research at our greatest educational institutions. Our most lauded minds have written countless books about the concept. No person would deny that leadership is an essential … Continue reading
Posted in The Power Of Understanding People
Comments Off on Are Leaders Born or Made?
This Isn’t Your Father’s Brain
Greetings! Are our brains changing? What does college basketball have in common with Cabernet Sauvignon? Dave examines both those questions in this month’s edition of the Leadership Difference newsletter. I remember a few years back when Cadillac tried to appeal … Continue reading
Posted in The Power Of Understanding People
Comments Off on This Isn’t Your Father’s Brain
Giving Thanks for the Diverse Styles
One of the fantastic things about interactive style is that it is not determined by DNA. Our life experiences mold our mental schemas and determine our sensitivities: emotional, logical, conceptual or tactile. While this creates a rich and beneficial diversity around us, it … Continue reading
Posted in The Power Of Understanding People
Comments Off on Giving Thanks for the Diverse Styles