Tag Archives: Listening

Customer Experience: The Head and the Heart

Posted on September 18, 2015 by Dave Mitchell

It was a day that epitomizes why my lovely bride and I frequently travel to Healdsburg, a sleepy little village nestled in the middle of some of the greatest vineyards in the world.  We woke up in a cottage in … Continue reading →

Posted in Customer experience | Tagged , , , , , , | 5 Comments

How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”

Posted on March 3, 2015 by Dave Mitchell

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on actual interactions between one of my long term clients (A COO of a health care company and … Continue reading →

Posted in Conflict Resolution, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

What is Your Leadership Legacy?

Posted on August 22, 2014 by Dave Mitchell

The fine folks at Eagles Talent invited me to post a blog entry about the title question.  Oddly, for a man who founded a company named the Leadership Difference, I have never thought much about my legacy as a leader. 

Posted in Communication, Leadership, The Power Of Understanding People | Tagged , , , , , , , , , | 2 Comments

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills, The Power Of Understanding People | Tagged , , , , , , | 2 Comments