Author Archives: Dave Mitchell

How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”

Posted on March 3, 2015 by Dave Mitchell

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on actual interactions between one of my long term clients (A COO of a health care company and … Continue reading →

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My Four Personal Performance Resolutions for 2015

Posted on January 2, 2015 by Dave Mitchell

I know it is a cliché to do a blog about resolutions around the New Year.  Truth be told, I don’t really do resolutions; I prefer to do goals.  I have fitness goals, financial goals, business goals, personal development goals.  … Continue reading →

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Five Questions with a Wine Sommelier

Posted on November 24, 2014 by Dave Mitchell

I was recently interviewed for an article in another organization’s newsletter on the topic of wine.  With so many gatherings involving family, friends and frenemies this time of year, I thought this would be a timely topic for this month’s … Continue reading →

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18 Days on the Road and I am Going to Make it Home Tonight

Posted on October 29, 2014 by Dave Mitchell

I recently wrapped up an 18-day tour that took me to 13 different cities.  While that sounds very exciting, the best thing about a tour of that length and diversity is that it reminds you of every single thing that … Continue reading →

Posted in Communication, The Power Of Understanding People | Tagged , , , , , | 1 Comment

Is Your Customer Satisfaction Score a Lie?

Posted on September 22, 2014 by Dave Mitchell

One of the fundamental tenets of performance improvement is to identify a metric that measures how you are doing.  In business, the typical metrics are profitability, operational efficiency, and stakeholder satisfaction.  The stakeholders are generally defined as ownership, employees, and … Continue reading →

Posted in Customer experience, Customer Service | Tagged , , | 4 Comments

What is Your Leadership Legacy?

Posted on August 22, 2014 by Dave Mitchell

The fine folks at Eagles Talent invited me to post a blog entry about the title question.  Oddly, for a man who founded a company named the Leadership Difference, I have never thought much about my legacy as a leader. 

Posted in Communication, Leadership, The Power Of Understanding People | Tagged , , , , , , , , , | 2 Comments