Author Archives: Dave Mitchell

On No You Didn’t! Four Tips for Winning Back a Customer

Posted on July 21, 2014 by Dave Mitchell

I was skimming my business expenses on my American Express statement when I came across the $1600 charge for my two day, one way car rental from St. Louis to Kansas City.  It was not simply good fortune that directed … Continue reading →

Posted in Communication, Conflict Resolution, Customer experience, Customer Service, The Power Of Understanding People | Tagged , , , , | 3 Comments

How to Blow Millions of Dollars in Less Than a Minute

Posted on June 19, 2014 by Dave Mitchell

The Customer Experience! It is a phrase I like to use to remind my clients what they are creating every day for the consumer. That was the theme of a recent company retreat that I facilitated in the beautiful Willamette … Continue reading →

Posted in Customer experience, Customer Service, Leadership, The Power Of Understanding People | 3 Comments

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

Choose a Good Delusion!

Posted on April 18, 2014 by Dave Mitchell

On one of my recent flights, I had an interesting experience.  We were boarding the flight and I was in the very first row (bulk head), aisle seat.  Because I have literally flown over one million miles on United, I … Continue reading →

Posted in The Power Of Understanding People | Tagged , , , , , | 9 Comments

Thinking About Mindfulness

Posted on March 25, 2014 by Dave Mitchell

Yes, the irony of this blog entry isn’t lost on me.  In fact, thinking has always been the biggest barrier between me and mindfulness.  I remember being on a second date with a young lady (before I met my lovely … Continue reading →

Posted in The Power Of Understanding People | Tagged , , , | 1 Comment

Conversations in the Age of ME

Posted on January 26, 2014 by Dave Mitchell

I have a love/hate relationship with technology. I love that it makes me efficient, productive and provides an ever-present source of entertainment. I hate how it has become an obsession. I find myself checking and responding to emails constantly, displaying … Continue reading →

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