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Author Archives: Dave Mitchell
My Holiday Wish: Celebrate Your Battle
It’s embarrassing. For eleven months of the year my travels are so extensive that I rarely turn on the television. I completely lose track of popular culture. When I do get home, and see some celebrity featured on a talk … Continue reading
Posted in Leadership
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This is Your Last Warning: How Committees Communicate (A Parable)
On a recent “wander and ponder” (e.g. hike) with the Boone Dog, we happened along this sign.
Your Favorite Memories May Just Be the Greatest Threat to Your Happiness
I have an odd relationship with Facebook. Maybe you do, too. I think it must be a lot like my parents’ relationship with each other. They loved each other AND irritated the piss out of each other. There was evidence … Continue reading
Holiday Wines So Nice, From a Town Named Twice!
It happens at EVERY event at which I speak. My host takes the stage and launches into my introduction. “Dave Mitchell is President of the Leadership Difference…former television reporter…vice president of human resources and quality…adjunct professor at the University of … Continue reading
Posted in The Power Of Understanding People
Tagged Communication, relationships, The Power of Understanding People, wine education
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Service Excellence Begins with One Important Attribute
As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence? It’s a tough one to answer. In fact, … Continue reading
Posted in Customer Service, Selling Skills
Tagged customer experience, customer satisfaction, customer service, laugh and learn, leadership, The Power of Understanding People
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No Visitors Allowed – A Haunting
The lovely bride and I moved from the mountains of Colorado to the vineyards of Eastern Washington about six months ago. Our new home is located just west of Walla Walla on 20 acres surrounded by farm land. It offers … Continue reading
Posted in Communication
Tagged Communication, customer satisfaction, laugh and learn, leadership, Mindfulness
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