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    Newsletter Archives

    December 2014: Recently, I had the wonderful opportunity to be an attendee at a conference.  It was great to have the audience perspective since I am almost always on stage when I am at events.  During the two days, I noticed that the program was decidedly geared to the extraverted participant.  As it relates to the extravert and introvert’s conference perspectives, I am reminded of the opening of A Tale of Two Cities; “It was the best of times, it was the worst of times…”  I imagined the experience of the morning breakfast from each point of view.  READ MORE >>>

    November 2014: As an organizational development professional, I have been exposed to many boardroom discussions about corporate values, mission, vision, culture, etc.  It is a generally accepted principle that great companies align their core ideology with the general environment of their industry in order to generate profitability, operationally efficiency, and stakeholder (ownership, employees, and customers) satisfaction.  In simple terms, businesses believe that identifying and remaining true to their fundamental purpose is essential to success.  I agree.  So, why don’t individuals pursue the same approach to ensure their success?  READ MORE >>>

    September 2014: While reading about are recent visit made by a potential recruit to the University of Illinois, it struck me that what the team was doing was creating a customer experience in the purest sense.  Many clients invite their customers to tour their facilities and meet the key staff members in an effort to win their business.  I wonder if they approach this situation with the same meticulous detail that successful coaches do when planning a recruit’s visit to campus.  Here are some tips taken right from the college playbook that can enhance your customer experience…  READ MORE >>>

    August 2014: If part of your responsibility is to interview job applicants, I am about to save you a whole lot of time.  Rather than spend an hour in an unstructured interview in an effort to better get to know the candidate, simply opt for a time honored way of making a decision.  Flip a coin.  You will have the same amount of success.  Of course, it is a bit awkward in the execution.  READ MORE >>>

    July 2014: Are employee recognition programs effective? As a former human resources executive, it may surprise you to learn my opinion of employee recognition programs. In this newsletter, I point out three reasons I think these staples of the HR world are a waste of time and money.  READ MORE >>>

    June 2014: After years of being overly self critical, I find myself now becoming more comfortable with who I am. I figure this must be a good thing; but is contentedness a sign of complacency? I ponder that concept in this newsletter. Also, you’ll find some thoughts on the challenges we all face when it comes to listening.  READ MORE >>>

    May 2014: Among the many wonderful contributions teachers make to our development is a subtle but critical leadership quality: they model techniques for the transfer of learning. I examine the link between learning and leading in this newsletter, the importance of choosing your approach to life and enjoy solving a wine mystery that involves three different countries.  READ MORE >>>

    April 2014: It’s April 3 and as I write this newsletter we have about 8 inches of fresh snow here in the mountains of Colorado while the Mets are playing baseball on television. This time is always a bit unpredictable weatherwise, but it is never boring. Not being boring is pretty important to influencing others, and in this newsletter, I discuss the best ways to get your message across, do some thinking about thinking, and share an amazing wine from an unlikely tasting room!  READ MORE >>>

    December 2013: Few people are comfortable resolving conflicts with others and even fewer still are actually good at it. Consider this; the behavior of other people is the most stressful element of our lives. When you consider that stress is the source of many diseases, illnesses and aging – well, a case can be made that learning to effectively resolve conflict can have a very positive impact on the quality of our lives. Plus, you can save on botox! Here are some tips for successful conflict resolution…  READ MORE >>>

    June 2012: “Thriving During Challenging Times”  READ MORE >>>

    April 2012: “The Greatest Fear”  READ MORE >>>

    January 2012: “Are Leaders Born or Made?”  READ MORE>>>

    December 2011: “This Isn’t Your Father’s Brain”  READ MORE>>>

    November 2011: “Giving Thanks for the Diverse Styles”  READ MORE>>>

    September 2011: “Do Opposites Really Attract?”  READ MORE>>>

    August 2011: “Are You Smart?”  READ MORE>>>

    July 2011: “Changing the Way You Think”  READ MORE>>>

    June 2011: “Fifteen in Fifty” READ MORE >>>

    May 2011:  “Customer Service or Customersaurus?”  READ MORE >>>

    April 2011: “Winning… or Not.”  READ MORE >>>

    March 2011:  “The Leader as Mentor”  READ MORE >>>

    February 2011: “The Secret to Successful Selling”  READ MORE >>>