Tag Archives: Strategies

Customer Experience: The Head and the Heart

Posted on September 18, 2015 by Dave Mitchell

It was a day that epitomizes why my lovely bride and I frequently travel to Healdsburg, a sleepy little village nestled in the middle of some of the greatest vineyards in the world.  We woke up in a cottage in … Continue reading →

Posted in Customer experience | Tagged , , , , , , | 5 Comments

Seven “Easy” Tips to Improve Your Public Speaking

Posted on May 11, 2015 by Dave Mitchell

When it comes to public speaking, nothing is easy.  I have done over 100 events each year for 20 years, and before starting the Leadership Difference, I was responsible for training and development for two major companies.  Before my career … Continue reading →

Posted in Communication, Leadership | Tagged , , , , , , | 1 Comment

Got My Mojo Working, But It Just Don’t Work On You! Part Two

Posted on March 19, 2015 by Dave Mitchell

Muddy Waters understood the challenge of rapport building.  In part one of this two-part blog post, I used the iconic Waters’ blues song to illustrate the concept of interactive style schemas and their importance to developing rapport with others.  Identifying … Continue reading →

Posted in Communication, Customer Service, Leadership, The Power Of Understanding People | Tagged , , , , , , | 1 Comment

What is Your Leadership Legacy?

Posted on August 22, 2014 by Dave Mitchell

The fine folks at Eagles Talent invited me to post a blog entry about the title question.  Oddly, for a man who founded a company named the Leadership Difference, I have never thought much about my legacy as a leader. 

Posted in Communication, Leadership, The Power Of Understanding People | Tagged , , , , , , , , , | 2 Comments

Thinking About Mindfulness

Posted on March 25, 2014 by Dave Mitchell

Yes, the irony of this blog entry isn’t lost on me.  In fact, thinking has always been the biggest barrier between me and mindfulness.  I remember being on a second date with a young lady (before I met my lovely … Continue reading →

Posted in The Power Of Understanding People | Tagged , , , | 1 Comment

Seven Strategies for Making Your 2014 Less Conflicted!

Posted on December 27, 2013 by Dave Mitchell

Each New Year’s Eve we make resolutions. This year, let’s resolve to end conflicts for good. Here are seven strategies for making 2014 your least conflicted year every! Few people are comfortable resolving conflicts with others and even fewer still … Continue reading →

Posted in The Power Of Understanding People | Tagged | 1 Comment