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Tag Archives: Listening
Customer Experience: The Head and the Heart
It was a day that epitomizes why my lovely bride and I frequently travel to Healdsburg, a sleepy little village nestled in the middle of some of the greatest vineyards in the world. We woke up in a cottage in … Continue reading →
Posted in Customer experience
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Tagged Communication, customer experience, customer satisfaction, laugh and learn, leadership, Listening, Strategies
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5 Comments
How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”
I love to see years of training put to good use, especially where employee appreciation is concerned. The account below is based on actual interactions between one of my long term clients (A COO of a health care company and … Continue reading →
What is Your Leadership Legacy?
The fine folks at Eagles Talent invited me to post a blog entry about the title question. Oddly, for a man who founded a company named the Leadership Difference, I have never thought much about my legacy as a leader.
Are You Listening?
As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →