Category Archives: The Power Of Understanding People

Your Favorite Memories May Just Be the Greatest Threat to Your Happiness

Posted on December 30, 2015 by Dave Mitchell

I have an odd relationship with Facebook.  Maybe you do, too.  I think it must be a lot like my parents’ relationship with each other.  They loved each other AND irritated the piss out of each other.  There was evidence … Continue reading →

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Holiday Wines So Nice, From a Town Named Twice!

Posted on November 19, 2015 by Dave Mitchell

It happens at EVERY event at which I speak.  My host takes the stage and launches into my introduction.  “Dave Mitchell is President of the Leadership Difference…former television reporter…vice president of human resources and quality…adjunct professor at the University of … Continue reading →

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A Daunting Journey to Baggage Claim Six

Posted on August 6, 2015 by Dave Mitchell

She was clearly confused.   Before boarding even began, she had tried to walk out onto the tarmac of Pasco Airport.  Only the impressive foot speed of the nimble gate agent kept her from wandering right out the gate 3 door.  … Continue reading →

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Tip the Band

Posted on June 22, 2015 by Dave Mitchell

Most of my time is spent immersed in one of two distinctly different environments.  Either I am in front of hundreds of people who expect me to enlighten and entertain them, or I am alone.  The latter state is far … Continue reading →

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Four Forgotten Elements of Customer Service Recovery

Posted on May 26, 2015 by Dave Mitchell

No matter how committed your organization is to service excellence and the customer experience, you will miss the mark on occasion.  I remember many a heated conversation between the executive team of a former employer over the notion of a … Continue reading →

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Finding Mindfulness in Packing Tape

Posted on May 18, 2015 by Dave Mitchell

Rivaled only by childbirth (so I am told) and buying a car, I don’t know of many life experiences that combine so much joy with so much pain as moving into a new home.  We have done it seven times, … Continue reading →

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