Category Archives: Leadership

Got My Mojo Working, But It Just Don’t Work On You! Part Two

Posted on March 19, 2015 by Dave Mitchell

Muddy Waters understood the challenge of rapport building.  In part one of this two-part blog post, I used the iconic Waters’ blues song to illustrate the concept of interactive style schemas and their importance to developing rapport with others.  Identifying … Continue reading →

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What is Your Leadership Legacy?

Posted on August 22, 2014 by Dave Mitchell

The fine folks at Eagles Talent invited me to post a blog entry about the title question.  Oddly, for a man who founded a company named the Leadership Difference, I have never thought much about my legacy as a leader. 

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How to Blow Millions of Dollars in Less Than a Minute

Posted on June 19, 2014 by Dave Mitchell

The Customer Experience! It is a phrase I like to use to remind my clients what they are creating every day for the consumer. That was the theme of a recent company retreat that I facilitated in the beautiful Willamette … Continue reading →

Posted in Customer experience, Customer Service, Leadership, The Power Of Understanding People | 3 Comments

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

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Conversations in the Age of ME

Posted on January 26, 2014 by Dave Mitchell

I have a love/hate relationship with technology. I love that it makes me efficient, productive and provides an ever-present source of entertainment. I hate how it has become an obsession. I find myself checking and responding to emails constantly, displaying … Continue reading →

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Seven Tips for Increasing Sales and Customer Satisfaction in 2014

Posted on January 13, 2014 by Dave Mitchell

Fundamentally exceptional consultative selling requires that the sales professional disappear within the process.  When a customer is looking for a product or service, the sales professional must serve as the matchmaker between what the client needs and what is available … Continue reading →

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