Search
-
Recent Posts
Recent Comments
Categories
Archives
- December 2016
- July 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- March 2015
- January 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- January 2014
- December 2013
- April 2012
- January 2012
- December 2011
- November 2011
Tags
Communication conflict resolution customer experience customer satisfaction customer service Delusions interpretation keynote address laugh and learn leadership legacy Listening Live and Learn or Die Stupid Mindfulness perspective relationships selling service excellence service recovery Strategies technology The Power of Understanding The Power of Understanding People travel wine educationVideos
Category Archives: Leadership
My Holiday Wish: Celebrate Your Battle
It’s embarrassing. For eleven months of the year my travels are so extensive that I rarely turn on the television. I completely lose track of popular culture. When I do get home, and see some celebrity featured on a talk … Continue reading
Posted in Leadership
Comments Off on My Holiday Wish: Celebrate Your Battle
Twenty Things I’ve Learned in Twenty Years of Educating People
With all apologies to Esquire magazine for blatantly ripping off their idea, here are just a few of the hard earned lessons I’ve learned over the last 20 years; one for every year.
A Daunting Journey to Baggage Claim Six
She was clearly confused. Before boarding even began, she had tried to walk out onto the tarmac of Pasco Airport. Only the impressive foot speed of the nimble gate agent kept her from wandering right out the gate 3 door. … Continue reading
Tip the Band
Most of my time is spent immersed in one of two distinctly different environments. Either I am in front of hundreds of people who expect me to enlighten and entertain them, or I am alone. The latter state is far … Continue reading
Finding Mindfulness in Packing Tape
Rivaled only by childbirth (so I am told) and buying a car, I don’t know of many life experiences that combine so much joy with so much pain as moving into a new home. We have done it seven times, … Continue reading
Seven “Easy” Tips to Improve Your Public Speaking
When it comes to public speaking, nothing is easy. I have done over 100 events each year for 20 years, and before starting the Leadership Difference, I was responsible for training and development for two major companies. Before my career … Continue reading
