Category Archives: Customer Service

On No You Didn’t! Four Tips for Winning Back a Customer

Posted on July 21, 2014 by Dave Mitchell

I was skimming my business expenses on my American Express statement when I came across the $1600 charge for my two day, one way car rental from St. Louis to Kansas City.  It was not simply good fortune that directed … Continue reading →

Posted in Communication, Conflict Resolution, Customer experience, Customer Service, The Power Of Understanding People | Tagged , , , , | 3 Comments

How to Blow Millions of Dollars in Less Than a Minute

Posted on June 19, 2014 by Dave Mitchell

The Customer Experience! It is a phrase I like to use to remind my clients what they are creating every day for the consumer. That was the theme of a recent company retreat that I facilitated in the beautiful Willamette … Continue reading →

Posted in Customer experience, Customer Service, Leadership, The Power Of Understanding People | 3 Comments