Category Archives: Communication

Got My Mojo Working, But It Just Don’t Work On You! Part One

Posted on March 12, 2015 by Dave Mitchell

The title is lifted from a famous quote by the renowned social philosopher (and blues icon) McKinley Morganfield.  Mr. Morganfield, also known as Muddy Waters, was repeating the sentiment written by Preston Foster back in 1956 in the famous blues … Continue reading →

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18 Days on the Road and I am Going to Make it Home Tonight

Posted on October 29, 2014 by Dave Mitchell

I recently wrapped up an 18-day tour that took me to 13 different cities.  While that sounds very exciting, the best thing about a tour of that length and diversity is that it reminds you of every single thing that … Continue reading →

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What is Your Leadership Legacy?

Posted on August 22, 2014 by Dave Mitchell

The fine folks at Eagles Talent invited me to post a blog entry about the title question.  Oddly, for a man who founded a company named the Leadership Difference, I have never thought much about my legacy as a leader. 

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On No You Didn’t! Four Tips for Winning Back a Customer

Posted on July 21, 2014 by Dave Mitchell

I was skimming my business expenses on my American Express statement when I came across the $1600 charge for my two day, one way car rental from St. Louis to Kansas City.  It was not simply good fortune that directed … Continue reading →

Posted in Communication, Conflict Resolution, Customer experience, Customer Service, The Power Of Understanding People | Tagged , , , , | 3 Comments

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

Conversations in the Age of ME

Posted on January 26, 2014 by Dave Mitchell

I have a love/hate relationship with technology. I love that it makes me efficient, productive and provides an ever-present source of entertainment. I hate how it has become an obsession. I find myself checking and responding to emails constantly, displaying … Continue reading →

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