Search
-
Recent Posts
Recent Comments
Categories
Archives
- December 2016
- July 2016
- December 2015
- November 2015
- October 2015
- September 2015
- August 2015
- July 2015
- June 2015
- May 2015
- March 2015
- January 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- January 2014
- December 2013
- April 2012
- January 2012
- December 2011
- November 2011
Tags
Communication conflict resolution customer experience customer satisfaction customer service Delusions interpretation keynote address laugh and learn leadership legacy Listening Live and Learn or Die Stupid Mindfulness perspective relationships selling service excellence service recovery Strategies technology The Power of Understanding The Power of Understanding People travel wine educationVideos
Monthly Archives: December 2016
My Holiday Wish: Celebrate Your Battle
It’s embarrassing. For eleven months of the year my travels are so extensive that I rarely turn on the television. I completely lose track of popular culture. When I do get home, and see some celebrity featured on a talk … Continue reading
Posted in Leadership
Comments Off on My Holiday Wish: Celebrate Your Battle