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Monthly Archives: June 2015
Tip the Band
Most of my time is spent immersed in one of two distinctly different environments. Either I am in front of hundreds of people who expect me to enlighten and entertain them, or I am alone. The latter state is far … Continue reading
Being Courteous Isn’t Enough: Four Simple Secrets to Creating Long Term Customer Relationships
Last month, my lovely bride and I moved. When you move into a new home, you have a concentrated opportunity to experience service scenarios. During the first month at your new location, you will interact with a wide variety of … Continue reading