Monthly Archives: March 2015

Got My Mojo Working, But It Just Don’t Work On You! Part Two

Posted on March 19, 2015 by Dave Mitchell

Muddy Waters understood the challenge of rapport building.  In part one of this two-part blog post, I used the iconic Waters’ blues song to illustrate the concept of interactive style schemas and their importance to developing rapport with others.  Identifying … Continue reading →

Posted in Communication, Customer Service, Leadership, The Power Of Understanding People | Tagged , , , , , , | 1 Comment

Got My Mojo Working, But It Just Don’t Work On You! Part One

Posted on March 12, 2015 by Dave Mitchell

The title is lifted from a famous quote by the renowned social philosopher (and blues icon) McKinley Morganfield.  Mr. Morganfield, also known as Muddy Waters, was repeating the sentiment written by Preston Foster back in 1956 in the famous blues … Continue reading →

Posted in Communication, Customer Service, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”

Posted on March 3, 2015 by Dave Mitchell

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on actual interactions between one of my long term clients (A COO of a health care company and … Continue reading →

Posted in Conflict Resolution, The Power Of Understanding People | Tagged , , , , , , | 2 Comments