Peak Performance Culture: The Five Metrics of Organizational Excellence
Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.
The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:
- Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
- Explores best practices for implementing policies, procedures, and philosophies that align with an organization’s mission, values, and strategy
- Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding
- Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations
- Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization
Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.
The Power of Understanding Yourself: The Key to Self-Discovery, Personal Development, and Being the Best You
Designed as both a companion piece to the author’s previous book, The Power of Understanding People, and a stand-alone work, The Power of Understanding Yourself provides readers with a blueprint for examining their true purpose and approach to life and a map for achieving greater personal happiness, professional success and self-awareness.
It explores personal attributes related to interactive style, diving deeper into the concepts from the author’s previous book, provides exercises for exploring how to connect your current life status to a desired future state and encourages readers to engage in a deep exploration of their core values, beliefs, mission and vision to become their best self.
• Find the key to self-discovery and personal development
• Uncover your true purpose
• Use helpful exercises to reveal the best you
• Develop strategies to maximize your potential
The Power of Understanding Yourself is an empowering tool to help you find your best possible self and flourish.
The Power of Understanding People: The Key to Strengthening Relationships, Increasing Sales, and Enhancing Organizational Performance
Developing successful relationships is critical to our success in both our personal and professional lives. The Power of Understanding People shows you how to establish and develop extremely effective relationships by providing you with techniques to better identify and understand the intrinsic needs of others. As a result, you will achieve better team dynamics, increased sales and client satisfaction, higher levels of employee engagement and performance, and even more satisfying marriages and friendships. This book provides the tools to understand others’ unique communication style as well as your own. Get detailed advice on how to adjust to diverse communication styles, develop a unifying language for the organization, and better match motivational techniques to team members. Through storytelling and experiential exercises, author Dave Mitchell helps you gain insight into your own unique interaction style and teaches you how to communicate, motivate, sell, and service more successfully no matter the personality types involved.
- Offers insight into the behavior cues and questions to ask to better understand someone’s interactive preferences
- Explains how to enhance your sales efforts by better targeting your brand message to the client’s style so that your products/services resonate with them more
- Examines strategies for creating a high performing work environment and achieve greater customer service excellence
- Contains conflict resolution strategies, including how to effectively work out differences within a team, between work units, with customers, and even in your personal life
Armed with the ability to interpret the behavior of the people around you, you will achieve greater levels of success at work and at home while also learning how to better handle the difficult situations involving people in your life.
CLICK HERE to read an excerpt.
Live and Learn or Die Stupid!: The Struggle for Happiness
Dave Mitchell has spoken to over 200,000 people since he founded this corporate training firm, the Leadership Difference, in 1995. Over that time his seminar – Live and Learn or Die Stupid! – has been among his most popular programs. During his presentation, Dave would share stories of his own struggle to achieve a healthy balance between professional and personal excellence. Is it possible to realize your full potential at work and still be an exemplary spouse, parent and friend? Is it possible to achieve true contentedness?
Over time, Dave assembled several critical personal characteristics that seemed essential to this pursuit of contentedness. Culled from his work with other professionals, his conversations with colleagues and from personal introspection; these attributes formed what Dave called, “a checklist for maximizing happiness.” Thousands of exuberant comments from attendees at his seminars – words like “life changing”, “the most important seminar I have ever experienced,” and simply, “Incredible,” indicated that Dave had touched a nerve.
There was just one problem. After every seminar, Dave would be asked if he had a book. His answer was always a sheepish, “No.” Until now. Finally, with the release of the book Live and Learn…or Die Stupid!, you can experience the content of Dave Mitchell’s popular “enter-train-ment” seminar. We hope you enjoy it!
